The Sullivan Group has launched a new Patient Satisfaction Program championed by Doug Finefrock. Dr. Finefrock is the Vice Chairman of the Emergency Department and Program Director of the EM Residency program at Hackensack University Medical Center and a provider educator in teaching bedside manner. Patient Satisfaction has emerged as one of the most important aspects of medical training in todays healthcare environment. Patients are not only demanding it, they are researching hospital and provider satisfaction ratings to make sure others have had a positive experience prior to seeking medical care themselves. Despite this high public demand and potential hospital revenue loss from poor patient satisfaction scores, the medical community is doing a poor job of training our healthcare providers on how to successfully satisfy our patients. It is critical to implement best practices in patient satisfaction in order to improve the satisfaction of both patients and providers, prevent lawsuits and obtain the highest HCAHPS and patient satisfaction scores possible. The PatientSET™ "Satisfaction Every Time" Program is a 4-hour online video-based CME activity that provides a framework for practitioners to deliver consistent, compassionate care to patients in all healthcare settings. It is designed for all Physicians, NPs, PAs and RNs. It explains why patient satisfaction techniques are critical in todays healthcare environment and introduces and an evidence-based, practical 10 <b>…<b>