www.KristinaEvey.com Customer satisfaction is directly related to how well we set the expectations up front. Here is a short story about an orthodontic office that did an excellent job of managing the expectations of the patient and providing a positive outcome all the way around. To get 5 tips on how to instantly improve your customer satisfaction, customer service and retention, sign up for my free newsletter and instantly receive the first of five free videos on 5 Steps to Improve Customer Service at kristinaevey.com Get specific instructions on how you can do this yourself in your business by visiting www.kristinaevey.com This manual gives you, the business leader, the steps necessary to create a raving fan base that will have your customers going out of their way to continue doing business with you.