Are you collecting customer feedback on your website? Are you asking questions that will tell you what you need to know to deliver a great customer experience? Digital Government Strategy milestone 8.2 requires all federal agencies to implement a customer satisfaction tool by January 22, 2013. Agencies must collect and report on customer satisfaction metrics including overall experience, completion of task, likelihood to return and recommend. If your website doesnt have a way to measure customer satisfaction, or the tool youre using doesnt meet the requirements, this webinar is for you! For more information, visit www.howto.gov and follow DigitalGov University at twitter.com Presenters: Craig Lafond & Achaia Walton, HHS Produced by DigitalGov University, an initiative of the General Services Administration.